Frequently Asked Questions (FAQ)
Check the most frequently asked questions above.
If you still need help, please contact us at support@wearix.shop or 01771-367474.
How do I place an order?
- Browse products and select your preferred size and color.
- Add the product to your cart.
- Proceed to checkout and enter your delivery details.
- Select a payment method and complete your order.
- You may also order via social channels by providing your name, address, phone number, and product details.
What payment methods do you accept?
- Mobile banking or digital wallets (where available).
- Cash on Delivery in supported areas.
- All payments are processed securely.
How can I track my order?
- You will receive tracking updates via SMS or email after dispatch.
- Use your order number to request updates from customer support.
- Tracking availability depends on courier service.
How long does delivery take?
- Inside Dhaka: Usually within 24–48 hours.
- Outside Dhaka: Typically 3–7 business days.
- Delivery time may vary during peak periods.
Can I cancel or modify my order?
- Orders can be changed or cancelled before shipment.
- Contact support immediately with your order number.
- Once shipped, cancellation may not be possible.
What is your return or exchange policy?
- Products must be unused and in original condition with tags attached.
- Return requests must be made within the allowed return window.
- Items will be inspected before approval.
- Refunds or exchanges are processed after verification.
What if I receive a damaged or incorrect product?
- Inspect your product before accepting delivery.
- Report any damage or incorrect item immediately.
- Provide photos and order details for verification.
- Replacement or refund will be arranged if approved.
Do you offer international shipping?
- Currently, delivery is available within Bangladesh only.
- International shipping may be reviewed upon request.
How can I contact customer support?
- Browse the most frequently asked questions above.
- If you still need help, contact us at support@wearix.shop or 01771-367474.
- Our social media channels are linked on the website.
- Response times may vary during peak hours.